Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase Proman capsules from our website, we collect personal details like your name, phone number, address, and email as part of the order and delivery process within India.

SECTION 2 – CONSENT
How do you get my consent?
By providing your personal details to place an order, verify payment, or arrange delivery, you give us consent to use that information for those purposes only. If we need it for marketing, we will ask for your clear approval or offer a way to opt out.

How do I withdraw my consent?
You can withdraw your consent at any time by contacting our Indian support team at:
[email protected]
401 Trade Centre, Bandra Kurla Complex,
Mumbai, Maharashtra – 400051, India

SECTION 3 – DISCLOSURE
We may disclose your personal information if required by Indian law or if you violate our Terms of Service.

SECTION 4 – PAYMENT
We use Razorpay for secure payments. Razorpay is PCI DSS Level 1 compliant and follows strict audits to protect your data. We do not store your sensitive card details.

Payment:
For direct payment methods, your card data is processed only to complete the transaction and then deleted securely.

SECTION 5 – THIRD-PARTY SERVICES
Third-party providers we use only access your data to complete the services they offer. Some providers may be in other jurisdictions, so your data may be subject to different legal regulations. We recommend reviewing their privacy policies for details.

Once you leave Proman India’s website or are redirected elsewhere, this Privacy Policy no longer applies.

Links
When you click on links on our site, they may take you to third-party platforms. We are not responsible for their privacy practices, so we recommend reviewing their policies individually.

SECTION 6 – SECURITY
To ensure the safety of your personal data, we follow strict security protocols and use industry-leading practices to prevent misuse, unauthorized access, or accidental loss.

SECTION 7 – AGE OF CONSENT
By using this website, you confirm that you are of legal age as per the laws of India (18 years or older).

SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We may update our privacy policy from time to time. Any major changes will be communicated on this page, and changes become effective immediately after being posted.

SECTION 9 – SHIPPING & DELIVERY

Delivery within India usually takes 2–5 working days. Delivery times are approximate and depend on location. In case of multiple items, they may arrive in separate shipments.

Proman India shall not be held liable for delays or damages caused by third-party delivery services. Our partners include Bluedart, Delhivery, and Shiprocket. All shipping is done with proper quality checks.

How does the delivery process work?

After placing the order, your items go through a final quality check, are packed securely, and handed over to our delivery partners. If your address is unreachable, the courier team will contact you.

Delivery charges and locations?

We offer free shipping across India (PAN India).

Estimated delivery times?

Delivery in Metro cities (Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Pune, Ahmedabad, Hyderabad): 1–3 working days
Other cities and towns: 2–5 working days

Can I change the delivery address after placing the order?

Yes, you can request a change within 24 hours after placing the order, if it has not yet been dispatched. Email: [email protected]
Security verification may be required for address changes.

How to track your order?

Once dispatched, you will receive a tracking link and courier details via email.

You can track the status of your order using the tracking link shared via email or SMS after dispatch.

Tracking is available within 24 hours after your order is dispatched from our warehouse.

Your order will be shipped in multiple shipments? What does this mean?

Don’t worry! This simply means that items in your order may be coming from different warehouse locations. You will only pay the shipping or COD charge (if any) on the first package.
International orders are usually sent as a single shipment.

I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery?

If your order has not been dispatched, please contact our customer service team immediately. For security purposes, we may ask you to verify some information before making any changes. If the order has already shipped, we regret that we cannot hold the delivery.

Are there any hidden charges like Octroi or Sales Tax?

No. All prices on the website are inclusive of applicable taxes. You will not be charged anything extra at delivery.

SECTION 10 – CANCELLATIONS, REFUNDS AND RETURNS

Terms of Payment

You can pay through prepaid options like credit card, debit card, UPI, net banking, Paytm, Amazon Pay or choose Cash on Delivery (COD) across India.

Cancellation Policy

You can cancel an order via the CANCEL button in your order details under the My Account section. Just share the reason — we’ll take care of the rest.

You can email us at [email protected] or call our support at 02067265896 (Mon–Fri, 10 AM–6 PM IST) for help with cancellation.

Note: Proman India reserves the right to cancel any order without prior confirmation. We may verify orders via phone or email before dispatch.

Refund and Returns Policy

How will I receive my refund?
Refund requests must be made within 3 business days of delivery. For prepaid orders, the amount will be refunded to your original payment method within 3 working days. For COD orders, you must share your bank details to receive the refund. Note: Delivery charges are non-refundable.

How long will the refund take?
Refunds for cancellations are processed within 3 business days. For returns, refunds are initiated after the product is received and passes quality check — this may take up to 2 weeks.

Can I return part of my order?
Yes, as long as the product is unused and the return is requested within 3 days of delivery.

Replacement of Damaged Product
Report any damage within 48 hours of delivery with a photo sent to [email protected]. Replacement will only be issued after the damaged product reaches our warehouse.

Proman India reserves the right to update these policies at any time without prior notice.

SECTION 11 – ROYALTY PROGRAMS

Program Discretion: Proman may define and modify the structure and benefits of loyalty programs at its discretion.

Right to Modify or Discontinue: Proman reserves the right to change or terminate the program anytime, without prior notice.

Non-Transferability: Loyalty rewards are non-transferable unless explicitly stated.

Compliance: Participation is subject to applicable terms and Indian laws.

Final Decision: All decisions made by Proman regarding loyalty programs are final.

Law and Jurisdiction
These terms and services shall be governed in accordance with the laws of India. Any disputes will be under the jurisdiction of Indian courts.

QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we hold about you, register a complaint, or request more details, please contact our Privacy Compliance Officer by email or mail at:

[email protected]

Re: Privacy Compliance Officer